Privacy Policy

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including opt-in forms, correspondence, email, via our website www.pilates-hq.com.au, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Pilates HQ and their third-party vendors may collect information from You when You purchase the Course, fill out any type of form, access private membership pages, or otherwise contact Coach via an online form, e-mail or through social media. The information collected may include Your name, e-mail, address, phone number, and billing information.

Pilates HQ collects such information to send e-mails, fulfill orders, deliver services, complete customer transactions, oversee promotions and improve website performance and customer service.

By purchasing the Workouts, the Course, the App, or any other offerings from Pilates HQ, You will be subscribed to Pilate HQ’s e-mail list if You are not already a subscriber. If You wish to unsubscribe from receiving e-mails from Pilates HQ unrelated to the Workouts or the Course, You may do so at any time. Each e-mail from Pilates HQ includes a link to unsubscribe from e-mail communications. Just be certain to not unsubscribe from the Workout, Course, or Toolbox list as You will then no longer receive information and materials related to the Course or The App.

Pilates HQ may collect domain information and “cookies” (small files saved on Your hard drive by Your web browser) to analyze website and advertisement performance, track user patterns, save information from Your previous visits and customize Your experience.

Pilates HQ respects Your privacy and will never sell, trade, or transfer Your personally identifiable information to third parties for marketing or advertising. Pilates HQ may, however, share Your information with third party service providers working on Pilates HQ behalf to serve You. Examples include companies and individuals we have engaged to maintain and update websites, private membership sites or e-mail platforms or to process financial transactions. Pilates HQ may also be required by law to release information in certain circumstances.

Please note that any comments or information that You post in Pilates HQ, including any private membership sites and private Facebook groups, are not private and third parties may make use of Your information. Pilates HQ is not responsible for any unauthorized uses by third parties in such context.

Any third-party links to products or services are subject to separate privacy policies. Pilates HQ is not responsible for or liable for any content on or actions taken by such third-party websites.

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained

• For a secondary purpose that is directly related to the primary purpose

• With your consent; or where required or authorised by law.

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and

• Where required or authorised by law.

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Pilates HQ will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Pilates HQ will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

This Policy may change from time to time and is available on our website.

If you have any queries or complaints about our Privacy Policy please contact us at:

hello@pilates-hq.com.au